Frequently Asked Questions

How long will my order take to be delivered?

Standard delivery is 3-5 working days,  if you require your order quickly. Please cal us: 01728 861943

Can I have my order delivered to a different address?

No . Delivery address must be the same as your credit card statement.

How can I track my order?

We can track all orders via our parcel tracking system and will advise you where your order is at any time. Please either e-mail  or                           call 01728 861943 within the following hours:

How do I know if an item is out of stock?

You can check this when you place an order.

Can I add to an order?

Yes. Just call us on 01728 861943 and we will be happy to help.

Which credit cards can I use for payment?

We will accept Debit Matercard, Delta, Electron, Jcb, Maestro, Mastercard, Pin Train, Solo, UK Maestro, Visa, Visa Debit. Unfortunately we cannot accept American Express Cards.

How do I return an item?

Faulty Items

Contact Us  and then We  will arrange for the collection of any faulty items with our carriers. Once we have received the items we will arrange a replacement to be sent out within 48 hours.

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.
After you have received your goods you can return them to us within 14 calendar days for a refund (provided you have a copy of the invoice sent with the goods and all items are returned, unused & in the original packaging). The costs of returning the goods will be met by you. After receiving the goods back from you and providing they are unused and in mint condition we will refund to you the full purchase price paid (excluding shipping costs) less a £5.00 restocking/admin charge.

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Address for Returns

Brackenbury's Of Suffolk Ltd

Unit 3 Kenton Hall

IP14 6JU Kenton

Stowmarket Suffolk

Which Carriers do you use?

We use TNT, DHL or InterParcel.